Shenzhen launches AI labor arbitration system
On November 27, 2025, the Shenzhen Labor and Personnel Dispute Arbitration Court introduced China's first intelligent auxiliary case-handling system for labor arbitration. The platform is designed for full-case coverage, end-to-end empowerment, and all-round support, marking a major step in modernizing labor dispute resolution.
Reports show the system improves arbitrators' case-reading efficiency by 50 percent and reduces the time required to produce rulings by nearly half. Overall case-handling cycles are significantly shortened, helping to ease backlogs and improve fairness in dispute resolution.
The system integrates more than a decade of Shenzhen's arbitration reform and standardization experience. It builds a comprehensive knowledge graph covering 111 categories of labor disputes and establishes a reasoning framework involving 12 types of core business rules. This logic kernel helps prevent AI hallucinations and ensures reliable outcomes.
AI capabilities are embedded across the entire arbitration process. In case filing, the Intelligent Review module evaluates cases across 11 dimensions and generates acceptance recommendations. In mediation, the Intelligent Mediation module analyzes dispute focus points, pushes relevant legal provisions and similar cases, and reviews the compliance of mediation plans. In trial preparation, the Reading and Judgment module automatically organizes defense summaries and fact determinations, boosting reading efficiency by 50 percent. During hearings, the Trial Empowerment module generates outlines and provides discourse guidance to ensure no key points are missed. In adjudication, the Document Generation function assists arbitrators in drafting rulings and retrieving supporting materials with one click, cutting production time nearly in half. In adjudication comparison, the Intelligent Comparison function analyzes arbitration awards against court judgments to improve consistency and credibility.
The Shenzhen Labor and Personnel Dispute Arbitration Court operates under the Shenzhen Human Resources and Social Security Bureau. The AI arbitration system was developed with local government support and integrates over ten years of arbitration reform experience. It covers 111 types of labor disputes and applies 12 categories of business rules. The system is designed to improve efficiency, reduce case cycles, and enhance fairness in labor dispute resolution. Investment is reported in Chinese yuan (CNY) and converted to U.S. dollars (USD); development costs are estimated at ¥200 million (about $28 million USD).
